Terms and Conditions (“Terms”)
Please read these carefully as they form part of an agreement between yourself and Trapt Room Escape Pty Ltd (Time’s Up).
Your access to and use of the https://www.timesup-er.com.au website (the “Service”) operated by Trapt Room Escape Pty Ltd trading as Time’s Up Escape Rooms Pty Ltd is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Links To Other Web Sites
Our Service may contain links to third party web sites or services that are not owned or controlled by Trapt Room Escape Pty Ltd trading as Time’s Up Escape Rooms Pty Ltd.
Trapt Room Escape Pty Ltd trading as Time’s Up Escape Rooms Pty Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Trapt Room Escape Pty Ltd trading as Time’s Up Escape Rooms Pty Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
Time’s Up Escape Rooms Pty Ltd is a provider of a form of entertainment service called an escape room activity (“the Activity”). The Activity includes but is not limited to any and all activity associated with the provision of the Activity as well as the building which hosts the Activity and any and all contents within whether directly or indirectly related to the Activity.
Acceptance of these Terms and Conditions
By booking your Activity with us you accept our terms and conditions
You confirm that you are 18 years of age or are attending in the presence of a parent or legal guardian.
Booking on Behalf of Another Person
You agree that you are authorised to make this booking on the behalf of another as their authorised agent – including such situations where persons are under the age of 18 or are named under a booking but are swapped for another person – and as their authorised agent all others shall be bound by these same terms and conditions.
Right of Refusal of Entry
You agree that all staff of Time’s Up have the right to refuse entry to anyone whom is reasonably suspected to be under the influence of alcohol or drugs or whom presents a danger to persons or property.
You also agree that the entire property is non-smoking and that if you are found to be smoking on the property you will be refused entry.
You agree to follow safety directions from Time’s Up staff (including signs) at all times and you understand that failure to do so may result in the immediate termination of the Activity.
Use of Video and Audio Surveillance
You consent to the use of video and audio surveillance for the provision of any assistance, safety instructions and in any claim for damages/harm caused to property/personnel, respectively.
Liability to Time’s Up
You agree that deliberate, reckless or inappropriate use of force during your participation in the Activity may result in the termination of the Activity without refund, and you will be liable for any damage or harm to persons or property caused as a result
Our Liability to You
Our liability to you is restricted by a liability waiver. As part of our terms and conditions, your entry is conditional upon you signing our liability waiver. Should you decide to not sign the liability waiver you accept that you will be refused entry.
Liability to Other Participants
You accept that Time’s Up is not liable for loss, damage or harm caused by you to another person or person’s property.
You agree to pay the costs and authorise Time’s Up to take steps considered reasonably necessary to protect your welfare in the event of personal injury including ambulance transportation and/or the administration of first aid.
You agree to disclose any medical conditions to Time’s Up prior to participation. Time’s Up reserves the right to refuse entry if it believes on reasonable grounds that the Activity presents a risk to your health.
You agree that:
• Vouchers are sold as an Activity based on the number of persons to be admitted and do not have a prescribed dollar value
• Vouchers are valid for 12 months form the date of purchase
• Vouchers for multiple persons cannot be reimbursed for their remaining value should fewer persons attend
• Vouchers cannot be redeemed for cash or credit
All bookings (including vouchers) cancelled with less than 48 hours’ notice will not receive a refund; No shows or refusal-of-entry are deemed to be a cancellation.
Changes to Time of booking
You agree that bookings cannot be transferred to another date or time unless:
• At least 24 hours’ notice is given
• The change is authorized by a Time’s Up staff member
• The change is only effective upon you receiving a confirmation email with the new time and date of booking.
Changes to People Attending
You agree that:
The original person who made the booking cannot transfer their booking however other persons attending can be changed. Changes do not need to be announced.
Adding or Reducing the Number of People Attending
You agree that bookings cannot be altered to add or remove the number of persons attending without at least 48 hours’ notice. No refund will be given for less than 48 hours’ notice.
A booking becomes a no-show and entry will be declined if the team is late 15 minutes or more. In such a situation the money is not refundable and the booking is not changeable.
Items Not Permitted in the Room
You agree that no food or drink or dangerous items (such as sharp objects or lighters) are permitted within the room.
Use of Mobile Phones
You agree to not use a mobile phone whilst engaged in the Activity. Persons wishing to use mobile phones may remove themselves from the Activity to do so.
Photos and Recordings
You accept and agree to not make any video, photo or other recordings of any part of the activity and understand that videos, photos and/or recordings are strictly prohibited.
Sharing Details from the Activity
To preserve the experience for others, details about the experience (such as game play, props, room design and puzzle solutions) are confidential and are not to be disclosed in writing (including review forums and social media), nor relayed orally or represented visually. You agree to be bound and keep confidential all details about the Activity.
You agree that this booking is made in Western Australia and is to be subject to the jurisdiction of the Supreme Court of Western Australia. This agreement is intended to act both jointly and severally and should any part of this agreement be invalid or unenforceable all other parts are still to be given their full effect.
If you have any questions about these Terms, please contact us.